Emergency Services

Emergency NurseNo one wants to think about a medical emergency, but when it happens, every second counts.  So it is good to know that our community’s fastest, most trusted healthcare provider has an emergency room just minutes away. 

From sudden illness to accidental injuries and life-threatening heart attacks or strokes, the highly trained emergency physicians and staff at TriStar Health stand ready to care for you and your loved ones with skill and compassion. 

Need help finding a physician?

If you have a question about symptoms, an illness, an injury, medication, or other medical questions, please contact your physician. If you do not have a physician and need help finding one, you may call MedLine, our free Physician Referral and Appointment service at 800-242-5662 or you may Find a Physician on this website.


TriStar Health serves everyone in our community who requires emergency care. Our emergency room maintain 24-hour emergency services that meet the needs of acutely ill patients of all ages.

Our hospital emergency rooms are staffed and equipped with the most advance technology to support the many specialty services the hospital provides including cardiac care, obstetrical care, spine care and stroke.

Emergency care is provided by Emergency Physicians, Physician Assistants, Nurse Practitioners, Registered Nurses, Paramedics and EMT/ED techs. Care is supported by on-call physicians, on-call specialists, respiratory therapists, and 24-hour lab and radiology staff. The nursing process, medical model and multidisciplinary approach are used to assess and meet patient care needs.

TriStar Health hospitals are the first and only hospitals in Nashville and Middle Tennessee using innovative mobile health technology that sends vital information about a patient’s heart to the doctor before a patient even arrives at the Emergency Room.

In the past, paramedics would obtain a 12-lead electrocardiogram (ECG) in the ambulance for patients with symptoms compatible with a heart attack, and send that wave-form information via fax or PDF file to the hospital critical care unit for analysis. However, faxes and PDFs can degrade visual clarity, making it more challenging and time-consuming to make a diagnosis.

That’s where AirStrip CARDIOLOGY comes in. This innovative application allows TriStar Centennial Heart & Vascular Center physicians and clinicians to access live ECG data on their iPhone® and iPad®. This immediate access to ECGs regardless of location supports faster, more informed and accurate cardiac care decisions when every minute counts. Learn More About AirStrip CARDIOLOGY® »

Routine steps of a typical visit to The Emergency Center:

Triage – nurses “sort” incoming patients according to the severity of their illnesses or injuries.
Provider Exam– the medical provider may be a physician or physician assistant. After the exam/treatment, the patient will be given discharge instructions or, if necessary, admitted to the hospital.
Pre-Treatment– we may begin treatment with blood collection and EKG’s if necessary.
Exam Room– when a treatment room becomes available, the patient will be called and escorted to a bed.
Registration – patient information is collected for the medical record.

What To Expect as an Emergency Center Patient

Upon arrival to the Emergency Room, you will be met by a staff member and directed to the appropriate person to receive service. During your visit, you may be evaluated and treated by an Emergency Medicine physician or by a physician assistant or a nurse practitioner. These physician assistants and nurse practitioners have advanced education and training in the evaluation, diagnosis and treatment of multiple medical conditions of all age ranges. They are licensed and certified by the state and are under the direct supervision of the physician.

doctor with patientIf you are an emergency room patient, you will be assessed by the Triage nurse and placed in the first available examination room based on the severity of your complaint. If you require blood work and/or x-rays, this will be carried out by the staff member caring for you after orders have been written on your chart by the attending physician. Keep in mind that laboratory and x-ray tests will increase your total waiting time. Every effort will be made to keep you informed regarding the estimated times for these reports.

After your care is completed, and before you leave the area, your doctor and/or your nurse will give you discharge instructions and medication prescriptions (if applicable). It is our goal to offer you quality, compassionate care. We are staffed to handle all types of emergencies and illness. At times we experience delays from the lack of beds, obtaining test results, multiple ambulance arrivals of critically ill patients, or a cardiac arrest patient. If any of these occur, your waiting time may be increased, however, the quality of your care will not be affected.

How does the emergency medical staff determine when I will be seen by a doctor?

We follow a triage system. Triaging is a process that helps us rapidly and safely determine which patients need to be seen as a priority and which can safely wait for care. Several patients may arrive at the same time with varying severity of physical concerns. As you would expect, patients whose conditions are considered the most serious will be seen first.

What type of information will the Emergency Room require?

  • Your name, age and date of birth
  • Reason for your visit to the Emergency Room
  • Your driver’s license or other identification
  • This information is used to start setting up your hospital medical record.

    Can someone be with me while I am in a treatment room?

    Yes, you may have visitors with you.. There are times when we may ask your visitors to remain in the reception area. These requests are made for your privacy as well as for the privacy of our other patients. We may also make this request during the times when members of our medical staff need to give you more care. Your visitors should feel free to ask a nurse about you whenever they feel anxious or concerned.

    How long should I expect my treatment to take?

    We work hard to serve everyone but we must prioritize and use our resources appropriately and effectively. The length of time you may spend in our Emergency Room depends on the following:

  • How quickly you are seen by a doctor, which depends on the seriousness of your illness or injury.
  • The types of tests you need in order for our medical staff to provide the best quality of care.
  • How long it takes to get the results of the tests back.
  • Once your treatment is complete, the physician will prepare discharge paperwork so you can leave. Your nurse will give you written instructions on how to care for yourself when you get home, prescriptions if applicable and what follow-up treatment you may need.

    Will I have to be admitted to the hospital?

    You will only need to stay in the hospital if the doctors think you need more care, or if they want to keep an eye on you for a while. When this is the case, the Emergency Room staff will contact the Admitting Department to have a room assigned to you. How quickly you are taken to your room depends on the number of patients in the hospital. We will make every attempt to make you as comfortable as possible until your room is ready.