Visitor Policy

In order to protect our patients, visitors, physicians and caregivers from the spread of the coronavirus (COVID-19), we are enacting a modified hospital visitor policy.

Read our visitor policy

TriStar StoneCrest welcomes visitors to our facility. We believe patients benefit from loved ones being actively involved in care and visiting regularly. It is our pleasure to provide a variety of resources and amenities to make you more comfortable while you are here.

For additional questions about TriStar StoneCrest campus or policies, please call (615) 768-2000.

Visiting Hours

We believe it is beneficial to patients for loved ones to be actively involved in care and visit regularly, so visitation hours are not restricted. The intensive care unit welcomes a family member or friend to stay with the patient twenty four hours per day, seven days per week. Visitors should check in at the nurses’ station after 9:00pm.


Visitor parking is located directly in front of the hospital and in front of the Emergency Room entrance.


Gift Shop

The gift shop is located in the main lobby area and offers a variety of gifts including fresh flowers, baby items, get well, reading material, balloons, and specialty gift items. Same day delivery gifts for patients currently at TriStar StoneCrest are available.

Hours of operation are:

Monday through Friday
8:00am to 7:00pm

Saturday and Sunday
Noon to 5:00pm

Feel free to contact the gift shop at (615) 768-2208 or view items online at the TriStar StoneCrest Gift Shop.



The TriStar Health Café is located on the first floor and is open Monday through Friday. The hours of operation are:

Monday through Friday
Breakfast 7:00am – 9:30am
Lunch 11:00am – 1:30pm

Vending Areas

Vending machines are located in the café dining area and in the Emergency Room waiting area.

Wi-Fi Access

Free Wi-Fi internet access is available throughout campus.


Upon the patient’s request, an adult family member may stay overnight in the patient-room. The following hotels are located near the hospital and offer discounted rates to family members or friends visiting TriStar Health patients. Please ask for the hospital rate when calling.

Days Inn(615) 355-6161
Deerfield Inn(615) 220-4700
Hampton Inn(615) 731-9911
Hilton Garden(615) 355-6262
Fairfield Inn & Suite(615) 223-8877
Sleep Inn(615) 220-2260


Our chapel is located on the first floor near patient registration. Ask a staff member for information about service schedules or chaplain services.

Tobacco Free Policy

In keeping with our campus-wide tobacco-free policy, the use of tobacco products is not permitted inside or outside the hospital or in buildings owned by the hospital.