The Joint Commission will conduct an unannounced survey of this organization to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded the organization.

Anyone believing that he or she has pertinent and valid information about such matters may request a public information interview with The Joint Commission’s field representatives at the time of the survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. The request must also indicate the nature of the information to be provided at the interview. Such requests should be addressed to:

Online: At the Joint Commission website, using the “Report a Patient Safety Event” link in the “Action Center” on the homepage

Fax: (630) 792-5636

Mail your request to:

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The TriStar Health System Family of Hospitals strives to provide the best possible care during your hospital stay. If you feel that you have not received the best care possible, our Customer Complaint Policy provides you with a mechanism to voice your concerns about patient care and safety. All complaints and concerns are given the utmost attention and courtesy. If you have any concerns, questions or complaints about your care or treatment, please let your healthcare provider know on the hospital unit where you are receiving treatment. If you have a concern, we want to resolve it as soon as possible.

If during your care at our facility you have voiced a concern to your care provider and feel it has not been resolved, or if you wish to make a formal complaint, please contact our facility administration by calling:

  • TriStar Centennial Medical Center at Ashland City Patient Advocate Phone Number: (615) 792-2400
  • TriStar Centennial Medical Center Patient Advocate Phone Number: (615) 342-1001
  • TriStar Centennial Parthenon Pavilion Patient Advocate Phone Number: (615) 342-1001
  • The Children's Hospital at TriStar Centennial Patient Advocate Phone Number: (615) 342-1001
  • TriStar Greenview Regional Hospital Patient Advocate Phone Number: (270) 793-3180
  • TriStar Hendersonville Medical Center Patient Advocate Phone Number: (615) 388-1198
  • TriStar Horizon Medical Center Patient Advocate Phone Number: (615) 326-2548
  • TriStar Skyline Medical Center Patient Advocate Phone Number: (615) 769-7170
  • TriStar Skyline Madison Campus Patient Advocate Phone Number: (615) 769-7170
  • TriStar Southern Hills Medical Center Patient Advocate Phone Number: (615) 781-4143
  • TriStar StoneCrest Medical Center Patient Advocate Phone Number: (615) 768-2916
  • TriStar Summit Medical Center Patient Advocate Phone Number: (615) 316-3585

If you believe your concern has not been addressed by our facility, you may contact:

Tennessee State Health Department
Cordell Hull Building 545, 1st Floor
Nashville, TN 37247
Phone: (877) 287-0010

Tennessee State Hot Line
Phone: (800) 778-4504