TriStar Health - March 14, 2017

Get to know Richard Lowe

Richard Lowe HR VP

Meet Richard Lowe, our new vice president of human resources (VP of HR) for TriStar Health and HCA’s TriStar Division. The 15-year HCA-veteran will oversee recruiting, retention and professional development for our 15,000+ employees who support patient care in 22 hospitals and related care areas serving communities in Middle Tennessee, Southern Kentucky, Chattanooga, Tennessee, Northwest Georgia, and Northeast Atlanta.

Who are you?

Richard Lowe. I go by Richard or Rich - either one. I’m Vice President of Human Resources for HCA’s TriStar Division. Our offices are based in Nashville but I visit each of our 22 hospitals.

We attract and develop the right professionals to continue our legacy of delivering compassionate patient care.

What do you do?

I oversee our more than 15,000 employees that are responsible for supporting patient care every day. Along with facility leaders, we’ll continue providing programs and opportunities to attract and develop the right professionals to continue our legacy of delivering compassionate patient care for our communities.

Where are you from?

I am originally from Richlands, Virginia, but consider Nashville home. I attended New Mexico State University for my BBA and Louisiana State University for my MBA. GEUAX TIGERS!

How long have you been with TriStar and/or HCA?

I have been with HCA for 15 years and two months with the TriStar Division. I just moved back to Nashville from Austin, Texas, where I was VP of HR for HCA’s Central and West Texas Division. I’ve also had the honor of serving in human resources leadership roles for Midwest Health Systems in Kansas City, at Lewis-Gale Medical Center in Salem, Virginia, and at HCA, serving multiple human resources teams and functions from the Nashville-based office.

What inspired you to pursue a career in healthcare?

My mom worked in a hospital as the business office director. I became interested in hospital operations and was intrigued by the various roles that were required at a hospital. People are the engine in our facilities and I wanted to work in the industry and focus on helping people deliver the best care possible every day.

How can HR make a difference for our patients?

We know that what patients and visitors remember most about a hospital visit is our people. And our people maintain the culture of caring that makes TriStar a special place to work and receive care. So we strive to make our facilities a place where nurses, physicians and other team members want to work.

How does your job enhance patient experience?

A patient's experience is all about people. There is no “experience” without an interaction between people. Our patients interact with their physician, our nurses, our techs, our food and nutrition professionals and countless other wonderful employees as they receive the care they need. I have the opportunity to help create strategies and processes to hire the best talent and ensure that they are developed and prepared to deliver the best care possible. If we do that correctly, then our patients will have a great “experience” with caring, compassionate and highly skilled TriStar employees and physicians. Fulfilled, confident, dedicated staff will provide an exceptional patient experience. It’s our responsibility as healthcare HR professionals to help identify and develop the right people that will continue our legacy of care.

People are the engine in our facilities.

What is the most fulfilling part of your job?

Watching people grow and develop as healthcare professionals. As new employees join the organization and gain experience they identify various career paths that they want to pursue. It is great to watch people develop into great clinicians, leaders and employees.

What would you tell a human resources professional considering a career in healthcare?

I would encourage them to consider HR as an operations function within the organization. One that is strategic and vital to the success of the organization. You have the opportunity to work with diverse roles and people with varied backgrounds and you get the opportunity to make a difference with making people’s lives better...without having to see blood!