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See below for specific information regarding a TriStar Health location in your area.

The Children's Hospital at TriStar Centennial

Visitor policy

  • One of Two Designated Visitors at a time except for the following areas: NICU, PICU, Peds Hem/Onc & L&D
  • L&D may also have a contractual doula during labor only.
  • No children under the age of 12.
  • Parking is available in the C Garage (entrance on Murphy Avenue). Take the elevator to the ground floor and enter through the Women's and Children's front hospital entrance, 2221 Murphy Avenue.

*Circumstances may allow for specific exceptions to the criteria above

  • All patients and visitors will be screened upon entry, required to wear a mask and an armband indicating they have been screened.
  • Visitors who screen positive at entry will be asked to reschedule their visit until they are symptom-free.
  • Please utilize alternative methods of communication if possible for extended family and friends.

TriStar Centennial

Visitor policy

  • Visiting Hours are 6:00am – 8:00pm
  • One visitor at a time, per patient.
  • No children under the age of 12.
  • No Visitation is still in effect for the following: Visitors who screen positive for symptoms, COVID–19 and Isolation patient units, Behavioral Health patient units, Hematology/Oncology/and Bone Marrow Transplant patient units.
  • Parking is available in the B Garage (Corner of 23rd Avenue and Patterson Street) Please enter the Hospital Towe via the connector on Floor 3 of the B Garage. This will help patients and visitors access the 2nd Floor of 2300 and 2400 Patterson Street.

Circumstances may allow for specific exceptions to the criteria above

TriStar Centennial Women's Hospital

Visitor policy

To reduce the spread of respiratory illnesses, we are taking the following precautions to protect our patients and you:

  • One of Two Designated Visitors at a time except for the following areas: NICU, PICU, Peds Hem/Onc & L&D
  • L&D may also have a contractual doula during labor only.
  • No children under the age of 12.
  • Parking is available in the C Garage (entrance on Murphy Avenue). Take the elevator to the ground floor and enter through the Women's and Children's front hospital entrance, 2221 Murphy Avenue.

Circumstances may allow for specific exceptions to the criteria above

  • All patients and visitors will be screened upon entry, required to wear a mask and an armband indicating they have been screened.
  • Visitors who screen positive at entry will be asked to reschedule their visit until they are symptom-free.
  • Please utilize alternative methods of communication with patients as much as possible.

TriStar Greenview Regional Hospital

  • Patients are permitted two visitors in the building at a time.
    • We encourage visitors to coordinate their visits to prevent large groups from gathering in the cafeteria, lobbies, waiting rooms or other areas.
  • No visitors under the age of 12.*
  • Confirmed or suspected COVID-19 patients in inpatient and ICU settings may have up to two designated visitors during their stay, with appropriate PPE.*
    • We strongly encourage virtual visitation for patients who have been diagnosed with or are suspected as having COVID-19.
    • Visitors may not swap out throughout the day, except in end-of-life circumstances or if warranted by the situation.
  • Social distancing must be maintained in common spaces.

 *Circumstances may allow for specific exceptions to the criteria above. Please contact the house supervisor if accommodations need to be considered.

TriStar Hendersonville Medical Center

Visitor policy

Visiting Hours: 8:00am to 8:00pm daily

Children under the age of 12 are not permitted

  • Two visitors* are permitted per patient in the following units.
    *One visitor may stay overnight:
    • Critical Care
    • Medical/Surgical – 2West
    • Medical/Surgical – Third Floor
    • Outpatient Services and Procedures
    • Emergency Room
  • The Birth Center – TWO laboring partners may stay with the patient. In the NICU, both parents may visit their newborn and siblings of newborn are permitted.
  • Confirmed or suspected COVID–19 patients may have ONE designated visitor. Visitor must stop at Nurses' Station for personal protective equipment assistance.
  • Facemasks must be worn by visitors at all times.

*Circumstances may allow for specific exceptions

Thank you for helping us keep our patients, staff and community safe!

Update: May 6, 2022

TriStar Horizon Medical Center

*Updated Visitation Policy*

Effective Monday, March 22, TriStar Horizon modified visitation hours.

We are committed to the health and safety of our patients, families and community. We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, and designed to safely reduce the transmission of COVID–19.

Visitors must self-screen upon entry to the facility and masks are required for all visitors and employees.

  • One (1) visitor at a time for COVID-19 patients
  • Children <13 years will not be permitted
  • All entrances will be open until 9pm daily (ER entrance is 24/7)
  • Any overnight visitors must report to administrative supervisors

Thank you for your continued understanding and support!

TriStar Mt. Juliet ER

Visitor policy

With the recent surge of COVID-19 hospitalizations both locally and across the state, TriStar Mt. Juliet ER is implementing some additional visitor restrictions. We appreciate everyone’s support and understanding of these measures to prevent the spread of infection and to keep our providers, staff, patients, and community safe.

  • Non-COVID inpatients may have one (1) designated visitor during their stay. New visiting hours are 10:00am – 4:00pm.
  • Emergency room patients are allowed one (1) designated visitor 24 hours a day. ER designated visitors are to wait outside until the patient has been placed in an exam room.
  • Visitors are not permitted for COVID patients.
  • We will maintain our screening process for all visitors and require masks to be worn at all times.
  • The waiting rooms remain closed for visitors.
  • Visitors age 12 or younger are not allowed.

*Considerations will be made based on situational circumstances.*

Thank you for your continued support!

TriStar Skyline Medical Center

Inpatient visitor policy:

6:00am — 6:00pm Inpatients are allowed 1 designated visitor.

  • Visitors must be at least 12 years old.
  • Each visitor will be screened. 
  • Masks are to be worn by visitors at all times

*Exceptions are:

  • Visitors are not permitted in rooms with high-risk patients or COVID positive patients.

Considerations will be made based on situational circumstances

Emergency room visitation policy:

  • Emergency room patients are allowed one (1) designated visitor, 24 hours a day.

Additional visitor information:

  • All patients and visitors will be screened upon entry, required to wear a mask, and an armband indicating they have been screened.
  • Visitors who screen positive at entry will be asked to reschedule their visit until they are symptom-free. We encourage virtual visitation during this time. 

Thank you for your help in maintaining a safe environment for our patients, colleagues, and community.

Visitor policy allowances:

  • Confirmed or suspected COVID-19 patients in inpatient and ICU settings may have up to 2 designated visitors during their entire stay, with 1 permitted at the bedside per day for a maximum of 30 minutes; visitors may not swap out throughout the day except in an end-of-life circumstance.
  • End-of-life patients may have 2 visitors at the bedside at a time; visitors may switch out throughout the day for as long as the clinical team (i.e., attending physician, Administrative Nursing Supervisor, CNO/ACNO) deems that is safe and feasible.

Visitor policy restrictions:

  • All Non-COVID visitor restrictions will apply to COVID visitation.
  • Visitors not willing to comply with the masking policy of remaining masked during the entire visitation or failure to follow visitation procedures can result in loss of visitation privileges.

Expectations for visitors:

  • Acknowledge that although we are taking measures to keep you safe, we are not responsible for exposures. Visiting in these rooms is not without risk.
  • Masks are required at all times upon building entry and while inside the facility, including in patient rooms.
  • Prior to room entry, visitors must wear a non-fit tested N95.
  • Remain in the patient’s room for the duration of the visit, and avoid outside common areas (e.g., cafeteria, waiting rooms, etc.).
  • Do not visit other patients while in the facility.
  • Notify the care team upon arrival to and from the unit.
  • Additional items should not be brought into the facility, consider bagging phone if needed. All items should be cleaned upon exiting the patient room.
  • Perform hand hygiene at entry/exit of the building, department/unit and the patient’s room.
  • Notify the clinical care team if signs or symptoms of illness develop during visit.
  • Adhere to facility visiting hours.
  • Failure to adhere to these guidelines may result in visiting privileges being revoked for the duration of the patient’s stay.

TriStar Southern Hills Medical Center

Visitor policy:

  • Inpatients may have one (1) visitor at a time during visiting hours of 6:00am - 8:00pm
  • Emergency room patients are allowed one (1) visitor 24 hours a day.
  • Outpatient surgical patients may have one visitor.
  • Visitors are not permitted for COVID patients.
  • Masks are to be worn by visitors at all times.
  • Visitors age 12 or younger are not allowed.
  • We will continue to screen visitors for COVID symptoms.
  • Considerations will be made based on situational circumstances.

TriStar StoneCrest Medical Center

*Updated Visitation Policy* Effective Monday, March 22, 2022 

Inpatient Visitor Policy:

  • Inpatient visitation hours of 6:00am – 8:00pm.

Maternity and NICU visitor policy:

  • Two overnight visitors will be allowed to remain with a maternity patient.
  • NICU patients may have both parents/or mother + banded designated individuals as visitors 24/7.

Joint replacement and spine surgery visitor policy:

  • Inpatients having spine surgery or joint replacement surgery may have their “Coach” remain overnight.

Same day surgery/outpatient visitor policy:

  • Same day surgery patients are allowed two visitors total during their procedure.
  • Only one visitor can remain with the patient.
  • The second visitor may wait in the designated waiting area.

Additional visitor guidelines:

  • Visitors must wear masks while inside the facility, including patient rooms.
  • Visitors must maintain social distancing in common spaces.
  • We encourage visitors to coordinate their visits to prevent large groups from gathering in the cafeteria, lobbies, waiting rooms, or other areas.
  • Perform hand hygiene at entry/exit of the building, department/unit, and the patient’s room.
  • Adhere to facility visiting hours.
  • Failure to adhere to these guidelines may result in the loss of visiting privileges.

TriStar Summit Medical Center

*Updated Visitation Policy*

Effective Monday, March 21, TriStar Summit modified visitation hours.

We are committed to the health and safety of our patients, families and community. We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, and designed to safely reduce the transmission of COVID–19. A limited visitor policy remains in place and virtual/spatially distanced visits are strongly encouraged.

Inpatients are allowed two visitors, with some exceptions (see below).

Confirmed or suspected COVID–19 patients may have ONE visitor at the bedside at a time. Visitors must stop by Nurses' Station for personal protective equipment for assistance.

  • Inpatient Visiting hours are 6:00am – 9:00pm daily
  • ICU visiting hours are 9:00am – 4:00pm daily
  • Children <12 years old will not be permitted
  • Labor and Delivery patients are allowed 2 visitors
  • End of life situations can be discussed at the discretion of the nurse leader and/or the AOC
  • Same Day Surgery patients are allowed one visitor to remain with them throughout their procedure.

*Virtual and spatially distanced visits remain strongly encouraged. Using devices for ‘Virtual’ visits is the safest option to reduce transmission. If visiting in person is permitted by policy, remaining ‘Socially Distanced’ and using the appropriate PPE is required.

Thank you for your continued understanding and support!