Patient information
Information, guidance and resources for our patients
Because patient care is our most important job, TriStar Health is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.
Patient resources
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
Advance care planning
Patient rights and responsibilities
Share your TriStar Health story
We can continue our commitment to delivering high-quality care by receiving feedback and reviews from our patients. Did you have an experience you'd like to say something about at one of our hospitals? Did a nurse or doctor provide you with exceptional, personalized care? We encourage you to share your story with us.
General patient resources
Knowing you have additional support to navigate your or your loved one's illness can make the healthcare journey less stressful. We offer access to a range of resources, both in-house and in the community, to help you manage your condition and wellness:
Dedicated to raising awareness in our community about healthy lifestyles and nourishing meal preparation. The Heimerdinger Foundation strives to be a resource for those undergoing cancer treatments by providing guidance, support and delicious organic meals. Educating the Nashville community about proper nutrition, healthy meal options and providing nutrient-rich meals to patients fighting cancer during a time when eating right can make all the difference.
Phone: (615) 730-5632
Free housekeeping assistance for women undergoing cancer treatment.
Phone: (877) 337-3348
Mid-Cumberland Human Resource Agency
This agency provides mediation management, general household tasks, errands/bill paying, grocery shopping, etc. There may be a waiting list.
Phone: (615) 850-3922
The Multi-County Cancer Support Network (MCCSN) is a non-profit organization designed to provide emotional and educational support to cancer patients. MCCXN also provides financial support to qualifying cancer patients while undergoing treatment.
Phone: (931) 967-0904
Services are available to any person who has worked in the music industry for two or more years to assist with health insurance, health resources and guidance.
Phone: (615) 200-6896
National Family Caregivers Association
Caregiver Action Network is the nation’s leading family caregiver organization working to improve the quality of life for the more than 90 million Americans who care for loved ones with chronic conditions, disabilities, disease or the frailties of old age.
Phone: (800) 896-3650
Home care services for TennCare patients. Offers services to help those age 65 and those 21 and over with a disability the services they need to stay in their homes. Patients need to contact the number on TennCare card to start an application. A representative will call them for a phone interview and then an in-home assessment before they are approved.
Phone: (866) 840-4991
Respite care (short-term relief) for caregivers who are caring for someone with special needs.
Phone: (615) 269-8687
Resources for lung cancer patients
We offer various forms of assistance for patients who have been recently diagnosed or are currently navigating lung cancer:
A free resource for patients and families. Hosts a lung cancer support group once per month.
Phone: (615) 329-1124
Patient Guide; Heart Lung and Esophageal Surgery
Created by the Society of Thoracic Surgeons, this site offers information about lung and heart diseases, surgeries and what to expect pre- and post-op.
Sarah Cannon Cancer Center
Sarah Cannon, the Cancer Institute of HCA Healthcare, offers integrated cancer services with convenient access to cutting-edge therapies for those facing cancer. Sarah Cannon’s cancer programs include individualized patient navigation provided by oncology-trained nurses, hundreds of clinical trials and molecular profiling capabilities.
Through its services, Sarah Cannon is providing state-of-the-art cancer care close to home for hundreds of thousands of patients, a number unmatched by any single cancer center. Additionally, patients have access to:
- Sarah Cannon Lung Cancer Resources
- Sarah Cannon Esophageal Cancer Resources
- Clinical Trial Information
This organization provides free information and resources on cancer-related legal issues to cancer survivors, caregivers, healthcare professionals, employers and others coping with cancer.
Phone: (800) 843-2572
Lung Cancer Alliance offers personalized support, information and referral series at no cost to help patients, their loved ones and those at risk.
Phone: (800) 298-2436
Financial assistance
Medical care can be costly, and sometimes, can delay patients from attempting to receive care. However, there are many foundations and organizations offering financial help so patients can get the care and medications they need:
As part of our mission, the Sarah Cannon Fund has been established to support people living with cancer through a variety of community-based programs and resources. Since 2012, the Fund has supported our collective goal to help those affected by cancer navigate the journey from diagnosis through survivorship.
Centennial Medical Center Financial Counselor
Resource for patients to discuss self-pay discounts.
Phone: (615) 342-1545
Dollars allocated to assist financial relief services for all tumor types.
Phone: (615) 516-0966
Offers gift cards for gas/food/any needed financial assistance to cancer patients undergoing treatment.
Phone: (615) 319-9751
Sherry’s Run Patient Assistance
Sherry’s Run is a Christ-centered, grassroots ministry offering financial assistance, spiritual and emotional support to families who are affected by cancer. We’re here to help you temporarily with unexpected expenses while you are receiving treatment for a cancer diagnosis.
Co-pay assistance program for insured patients.
Phone: (800) 532-5274
This organization helps patients find assistance programs helping to cover the costs of medications and other healthcare-related expenses. You can search by drug name to see whether there is a specific assistance program for your prescribed medication.
Phone: (800) 503-6897
CancerCare Co-Payment Assistance Foundation
This organization addresses the needs of individuals who cannot afford their insurance co-payments for cancer medications.
Phone: (866) 552-6729
To help underinsured people with life-threatening, chronic and rare diseases get the medications and treatments they need, this network assists with out-of-pocket costs and advocates for improved access and affordability.
Phone: (866) 316-7263
Partnership for Prescription Assistance
This organization helps qualifying patients without prescription drug coverage get the medicines they need for free or nearly free. This service offers a single point of access to more than 475 public and private programs.
Phone: (888) 477-2669
This organization leads and supports a network of nearly 1,800 community-based organizations. Local United Way chapters can help with basic living expenses, including rent, mortgage, utility payments and food.
A leading nonprofit dedicated to improving access to care for America’s underinsured. They provide financial assistance to help with prescription co-pays, health insurance premiums, deductibles and coinsurance, travel costs.
Phone: (800) 675-8416
Cancer Financial Assistance Coalition
CFAC is a coalition of organizations helping cancer patients manage their financial challenges. They help patients find assistance from organizations providing financial or practical help.
Dispensary of Hope collects and distributes millions of dollars of pharmaceuticals annually to pharmacies and safety-net clinics to dispense to low-income, chronically ill patients.
Phone: (615) 292-9770
A nonprofit pharmacy with a mission to provide affordable medications for people in need. Rx Outreach offers more than 1,000 medication strengths, covering most chronic diseases. Medications can be shipped directly to the provider's office or a patient's home.
Phone: (888) 796-1234
Transportation resources
Depending on a patient's condition, we recognize getting to and from medical appointments can be challenging. The following are resources designed to help you get to your place of treatment and back home safely:
Road to Recovery with American Cancer Society
Offers free transportation for patients with one week’s notice. Because this service is run by volunteers who donate their time and use their own cars, drivers cannot usually provide long-distance travel.
Phone: Nashville (615) 327-0992; National (800) 227-2345
Nashville MTA/Access Ride
Must be a Davidson County resident.
Phone: (615) 880-3970
Mid-Cumberland Human Resource Agency
Available to patients in surrounding counties to Davidson for a small fee.
Phone: (800) 945-4125
Providing non-emergency, long-distance ground transportation to financially disadvantaged, ambulatory patients who are traveling for treatment. The trip cannot exceed 300 miles one way.
Phone: (800) 768-0238
Offers individuals with metastatic lung cancer who drive to and from treatment assistance in the form of a $200 gift card.
Phone: (888) 793-9355
Disabled American Veterans (DAV) is one of the largest veterans service organizations in the U.S. DAV operates a fleet of vehicles around the country to provide free transportation to VA medical facilities for injured and ill veterans with medical appointments.
Phone: (615) 256-6384
TennCare is Tennessee's managed Medicaid agency serving more than 1.4 million Tennesseans, including low-income individuals, pregnant women, children, caretaker relatives of young children, older adults and adults with disabilities.
Phone for United Healthcare and Amerigroup: (866) 680-0633
Phone for TN Care Blue Care and TN Care Select: (866) 570-9445
Nutrition resources
A healthy diet plays a major part in maintaining overall health. We recognize some patients may not have access to healthy foods or know what types of foods are best for their conditions. The following resources focus on helping patients develop practical nutritional habits:
Pearl Point Nutrition Services
Provides nutrition education, practical tips and helpful resources for cancer patients and their caregivers. To schedule a nutrition consult, use the online scheduler.
Phone: (877) 467-1936 ext. 101
On-call ACS Dietician
Provides free nutrition counseling by registered oncology dieticians and is offered by phone to cancer patients and survivors before, during and after treatment. Call to request to speak with a dietician. Hours are Monday through Friday from 8:00am to 5:00pm (EST).
Phone: (800) 227-2345
TriStar Centennial Outpatient Nutrition Education Program
Phone: (615) 695-7230
Support groups
Navigating any illness or condition can be difficult, especially if you have to do it alone. There are many different types of support groups with professionals committed to your healing and a network of individuals with similar experiences to lean on. Whether you have cancer or a specific type of chronic condition, these support groups can help:
Cancer Hope Network matches someone going through a diagnosis and/or their caregivers with a trained volunteer cancer survivor who had a similar cancer experience.
Phone: (877) 467-3638
This organization provides free, professional support services for anyone affected by cancer. Lung cancer support groups are available in person, online and by telephone. Trained oncology social workers answer every call, providing counseling, education, financial assistance and practical help.
Phone: (800) 813-4673
This organization, created through a merger of Gilda’s Club and The Wellness Community, provides free professional programs for emotional support, education and hope for people affected by cancer. General cancer support groups are available at Cancer Support Community centers around the country, and some centers also have specific support groups for lung cancer patients.
Phone: (888) 793-9355
Manor Healthcare, Mt. Juliet TN
This support group is for women with all types of cancer.
Phone: (615) 707-2384
Free to Breathe offers survivor/caregiver match after filling out an electronic form.
Phone: (615) 895-5995
Cancer Support Program at Tennessee Oncology Murfreesboro
This organization offers free monthly programs for cancer support, education and hope for patients, family and supporters. Meetings occur on the second Thursday of each month from 4:00pm to 5:00pm.
Lodging assistance
Sometimes, your treatment plan may require you to come into town a bit early for assessments and testing. We recognize some people may need assistance in finding where to stay before they undergo a procedure. These organizations are able to assist in finding hotels or other appropriate living arrangements at affordable costs:
American Cancer Society Hotel Partners Program
This program helps find lodging in areas near doctor appointments/treatment centers.
Phone: (888) 227-6333
American Cancer Society Memorial Foundation Hope Lodge - Nashville
Offers adult cancer patients and their caregivers a free place to stay when they have to travel away from home for treatment.
Phone: (615) 342-0840
Hospital Hospitality House of Nashville
Potential guests must reside at least 50 miles outside of Davidson County and have no immediate family living in Nashville or Davidson Country.
Phone: (615) 328-0477
Scarritt Bennett Center is a nonprofit conference, retreat and educational center in Nashville. Discounted rates for rooms are available.
Phone: (615) 340-7500
Online support services
Looking for a community and aren't able to find one locally? These organizations offer online programs to foster relationships between those with similar experiences or conditions:
A website that allows people to easily get updates and offer support and encouragement.
Lotsa Helping Hands powers online caring communities that help restore health and balance to caregivers’ lives. Their service brings together caregivers and volunteers through online communities who organize daily life during times of medical crisis or caregiver exhaustion in neighborhoods and communities worldwide.
LIVESTRONG helps bring people together to organize calendars, coordinate meals, share photos, provide updates, arrange transportation, offer financial support and give supporters all these tools in one easy-to-use app.
Smoking cessation
We know quitting smoking can be challenging, especially the longer you've done it. Whether you need accountability or a structured plan to help, these websites offer you access to information to support your smoke-free journey today:
If you smoke and would like to quit, smokefree.gov offers web resources, instant messaging and a quitline staffed by counselors to support you in your efforts.
Phone: (800) 784-8669
Becomeanex.org helps you develop a three-step plan to quit smoking and offers an online community to support you.