Thank you for choosing TriStar Health for your healthcare needs.
Before You Arrive
Before Your Hospital Admission
Before you even enter the hospital, a number of preparations will be made via phone, including:
- Your doctor's office staff will help get approval from your insurance provider. (Some plans require pre-approval.) Ask your insurance provider about costs for which you will be responsible.
- Hospital staff will review your health history.
- Your nursing needs, anesthesia needs (if having surgery), and other care will be planned.
- Appointments will be made for any needed pre-operative diagnostic tests.
- Use this time to ask any questions you may have, including payment plans available.
- Arrange to have a family member or friend pick you up and bring you home the day you will be discharged. (If you need help with transportation, please ask us how we can help.)
The Night Before Your Surgery
- If you are having surgery, please make sure not to eat or drink anything (even water) after midnight before your surgery.
- Your doctor may give you additional instructions.
Leave These Items at Home
- Valuables such as jewelry, money, credit cards, etc. The hospital will not assume responsibility for valuables brought into the facility.
- Electrical appliances. (If you have a specific need, please talk with your nurse.)
- You may bring your glasses, dentures, hearing aids, etc., but the hospital cannot be responsible for breakage or loss of items kept in your room.
When You Arrive
Your doctor arranges for your admission, decides what tests and procedures you receive, prescribes your medications and diet in the hospital, and decides when you are ready to be discharged. It is important that you discuss your care with your doctor while you are hospitalized.
Make sure your doctor has called the hospital to order the procedure. Or, if the doctor gives the order to you, be sure to bring it with you when you report for testing.
Leave unnecessary valuables at home. Be prepared to pay your copayments and deductibles, but do not bring large amounts of cash with you. We cannot be responsible for loss or breakage of personal items brought into the hospital.
If you have a Living Will, bring a copy when you report to Admitting. If you want to have one in your medical file, the Admitting Office has forms available.
Room, TV and Telephone
There is no additional charge for your private patient room, TV and local phone calls. You must call collect or charge long distance calls to your home number or credit card. Sorry, we cannot add them to your hospital bill.
Bring your insurance card when you are admitted. We make a copy of it so we can bill your insurer directly for your covered benefits. Your co-payments are expected at this time.
It is important that you understand what your insurance covers and where you can go for care. Many insurance plans require pre-certification before admission. To avoid reduced benefits, call your insurance company to verify your coverage and make sure your authorizations are in order.
If you have questions concerning your insurance, payment arrangements, etc., you may contact our Financial Counseling Office at (615) 316-3416.
During Your Stay
We are committed to providing the very best care during your stay.
- Your doctor will visit you as much as needed based on your condition and recovery.
- Our nurses will make sure you receive the care your doctor orders.
- If you have concerns about the care you receive or actions of our staff, please contact the unit manager or director.
- If you are at risk for falling, please be sure to follow instructions to keep you safe.
- Each person who cares for you will wear an identification badge.
- We are committed to maintaining your privacy and confidentiality.
Our Case Management team assists with arrangements for your discharge from the hospital, including:
- Any necessary home assistance from a visiting nurse.
- Medical equipment or supplies.
- Short-term nursing facility placement, if necessary.